Guest protection
Check-in Shield
Every stay on AtlasOra is backed by our guest-protection system - verified arrivals, accountable hosts, and real-time dispute support.
The flow
How it works
- Step 1
Verified check-in
When you arrive, confirm your check-in through the app. The property, amenities, and condition are logged against the listing description.
- Step 2
Real-time issue reporting
If something is wrong - missing amenities, cleanliness issues, or a listing that doesn't match - report it instantly with photo evidence.
- Step 3
Automatic resolution
AtlasOra mediates within hours, not days. Eligible claims trigger partial refunds, rebooking assistance, or host penalties automatically.
Coverage
What Check-in Shield covers
Guest protection guarantee
If the property doesn't match its listing, you're covered. We'll help you find alternative accommodation or issue a refund.
Verified arrivals
Digital check-in confirmation creates an auditable record, so disputes are resolved with evidence rather than word-of-mouth.
Host accountability
Hosts are rated on accuracy, responsiveness, and resolution speed. Repeat offenders face listing suspension.
Direct support
A dedicated support thread tied to your booking. No call centers, no ticket queues - just fast, contextual help.
Included on every stay
Book with confidence
Every AtlasOra booking includes Check-in Shield at no extra cost - your next stay is protected from the moment you arrive.